The Proceedings Are Over. What Happens Next?
1. Does the operator have an obligation to perform the Ombudsman’s positive decision for me?
Conciliatory proceedings are voluntary, and a proposal of an out-of-court dispute resolution is of a non-binding nature. This means that failure to perform it by the operator will not entail any sanction. A decision may not be subject to enforcement even if the Parties have agreed to the presented resolution.
2. I have approved the suggested dispute resolution presented by the Ombudsman, the operator has also agreed to it. When will I receive the relevant amount of money?
The suggested dispute resolution indicates the deadline before which the operator is obliged to perform the transaction. This is usually 7 days from receipt of the progress report of the proceedings by the Parties. If it happens that you do not get the due amount after this time, please contact us and we will clarify the case with the operator.
3. My dispute has not been resolved; one of the Parties has failed to approve the suggested decision. May I still direct the case to court?
Yes, after having the case processed by the Ombudsman, you can still pursue your claims before the court. Remember to include the information whether the parties to the dispute have made any attempt to mediate or used any other out-of-court dispute resolution and if such attempts has not been made, explain the underlying reasons in a potential suit to court.