Additional Information and Statistics
Statistical Information
By the end of 2017, the Rail Passenger Rights Ombudsman completed 120 conciliatory proceedings; 61% of them ended in resolution of the dispute, and the parties complied with the outcome of the proceedings (this number does not take into account cases in which one of the Parties withdrew from the proceedings or the Ombudsman refused to handle it). In less than 8% of cases, one of the Parties withdrew from the proceedings, in 4% the Ombudsman was obliged to refuse to handle them. The average duration of the proceedings is 7 weeks.
Regardless of the handled proceedings, the Ombudsman received in 2017102 calls pertaining to various issues related to railway transport passengers’ rights.
Register of ADR Entities
The Rail Passenger Rights Ombudsman has been entered into the Register of entities entitled to handle proceedings in out-of-court dispute resolution under number 5. The register of the ADR entities is available on the website of the Office of Competition and Consumer Protection.
Information on Membership in the ADR Entities Network
The Rail Passenger Rights Ombudsman is a member of Travel-Net - the network of entities handling out-of-court consumer dispute resolution proceedings making resolution of trans-border disputes easier in the transport sector.