Course of the Proceedings
Having received the request, we will notify you and the operator about initiation of the proceedings and we will simultaneously ask the operator to provide its feedback to your request.
The proceedings are handled in writing, the Ombudsman may, however, additionally contact you and the operator by phone, too.
The Parties to the proceedings may present their points of view, evidence, and documents. In the course of the proceedings, there is also an option to collect documents and evidence that may contribute to the clarification of the case, and have not been presented by you or the operator in the course of the proceedings.
Remember that a basic objective of conciliatory proceedings is to work out a compromise satisfying both parties. They may suggest specific manners of resolution. This means that none of the Parties should force their position, but be ready to compromise and work out an optimal resolution.
In the event whereby it is necessary for clarification of particularly complicated facts, the Ombudsman may set a hearing to which both you and the operator or your representatives, if they have been appointed, may be called,.
In the event that the Parties do not agree to a conciliatory resolution, the Ombudsman will present a suggested dispute resolution. In such case, both you and the operator will have 7 days to accept or reject it.
Then, the report finalising the proceedings and containing information on its result will be prepared.