Why Is It Worth Trying?
Alternative dispute resolution methods are fast. They last significantly shorter than conventional proceedings heard by common courts.
They are also much less expensive than proceedings before the court; often no fees are charged whatsoever for initiation of the proceedings. This is because the proceedings are less complicated and less formal. They are often handled by persons with major expertise and skills in a given area who do not have to engage other people while hearing the case. This affects the swiftness, efficiency, and reduction of costs of such proceedings; they are aligned with the unique nature of the heard case. Compared to court proceedings, the decisions are made faster and more efficiently.
Alternative dispute resolution methods are voluntary. Using this form of dispute resolution is possible upon obtaining the consent of both parties, both the consumer and the operator.
Using this method of dispute resolution by operators positively affects their image and makes it possible to build positive relations with clients which translates into improvement of financial performance over a long-term perspective.
The persons handling proceedings in the case of out-of-court resolution of consumer disputes are obliged to keep any information obtained in the course of the proceedings confidential.