Advantages of Participation in the Proceedings
Alternative methods for dispute resolution are fast. They are much shorter than traditional proceedings heard by common courts.
They are also significantly less expensive than proceedings before the court; often, no fees are charged for initiation of the proceedings. This is because these proceedings are less complicated and less formalised. They are frequently handled by people with much expertise and skills in a given area who do not have to reach out to other people for help, while hearing a dispute. This affects the swiftness, efficiency, and cost effectiveness of such proceedings. Compared to proceedings before the court, they are resolved much faster and in a more efficient manner.
Alternative methods for dispute resolution are voluntary. Using this method of dispute resolution is possible upon the consent of both Parties – both the consumer and the operator.
Using this method of dispute resolution by operators has a positive impact on their image and makes it possible to build positive relations with clients, which translates into improvement of financial performance.
People handling proceedings related to out-of-court resolution of consumer disputes shall be obliged to keep any information obtained during such proceedings confidential.