Information on passangers rights
801 044 080 – for fixed-line connections (in accordance with operator's tariff)
22 460 40 80 – for mobile phones connections
The Year of the Rail Passenger Rights Ombudsman

Almost 300 cases, including over 170 conciliatory proceedings, are the effects of one year’s work by the Rail Passenger Rights Ombudsman. One year ago, on 1 February 2017, Mr. Ignacy Góra, President of the Office of Rail Transport, appointed Ms Joanna Marcinkowska to the position of Ombudsman.

The Meeting of the Rail Passenger Rights Ombudsman with Railway Operators

Ms. Joanna Marcinkowska, Rail Passenger Rights Ombudsman, and Mr. Radosław Pacewicz, Vice President of the Office of Rail Transport, met in the ORT office with representatives of the railway market operators. The objective of the meeting was to discuss the first period in operation of the Ombudsman and call attention to the most frequently repeated cases of complaints.

Rail Passenger Rights Ombudsman Met Visitors at the TRAKO 2017 Fair

On 29 September 2017, visitors to the Office of Rail Transport booth at the TRAKO 2017 International Railway Fair in Gdańsk had the opportunity to talk to Joanna Marcinkowska, Rail Passenger Rights Ombudsman.

Can a Carrier Reject a Complaint by Explaining That Another Entity Is To Blame for Traffic Disruptions?

The case may be that, due to train delay or cancellation, a Passenger incurs additional costs, sometimes significant ones, for example, the necessity to stay the night in a hotel or the loss of a flight connection. Principles of the operator’s liability in such cases are worth learning. You are welcome to read them.


Rail Passenger Rights Ombudsman

Al. Jerozolimskie 134
02-305 Warszawa
Information on passenger rights:

Monday - Friday
08:15 - 16:15

801 044 080
22 460 40 80